Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to information collected by Tidy Load through our website, sign-up forms, customer account tools, customer service communications, and laundry pickup and delivery services.

By using our website or services, you agree to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

We may collect personal information and service-related information that you provide directly to us or that is collected when you use our website or services.

This may include:

• name, service address, email address, and mobile phone number,
• account login information and verification-related information, including one-time passcode login activity,
• billing-related information, including payment method details handled through our payment systems and card-on-file authorization status,
• service preferences, such as detergent selections, split wash requests, and account notes,
• pickup, delivery, scheduling, and order-related information,
• communications you send to us by phone, email, website form, or text message,
• basic technical and website usage information, such as IP address, browser type, device type, pages viewed, and general activity on the website.

3. How We Use Information

We use collected information to operate our business and provide service to customers. This includes using information to:

• create and manage customer accounts,
• schedule, provide, and support laundry pickup and delivery service,
• process payments and maintain card-on-file billing arrangements,
• calculate included service and additional charges, such as extra weight or requested added services,
• communicate with customers about service, scheduling, support, billing, and account matters,
• send login verification codes and customer service-related communications,
• respond to questions, requests, or support issues,
• improve website usability, account tools, workflows, customer support, and business operations,
• protect our business, customers, website, and systems against fraud, misuse, or unauthorized activity, and
• comply with legal, tax, accounting, and regulatory obligations.

4. Payment Information

Tidy Load may require customers to maintain a valid card on file for billing purposes. Payment information may be collected, stored, or processed through third-party payment service providers that help us manage transactions and billing.

We do not promise that full payment card details are stored directly on our website servers. Payment handling may occur through integrated third-party systems designed for payment processing and billing support.

5. Text Messaging, Phone, and Email Communications

We may use your phone number and email address to communicate with you regarding account access, scheduling, billing, service updates, support, and other service-related matters.

This may include:

• one-time login verification codes sent by text message,
• service-related phone calls,
• customer support emails,
• conversational customer support text messages where applicable and permitted.

Message and data rates may apply to text messages depending on your carrier plan. Consent to receive service-related communications is not necessarily the same as consent to receive marketing messages.

6. Website Data and Analytics

Like many websites, we may automatically collect limited technical information when users visit our website. This may include browser type, device type, approximate location derived from IP address, referring pages, pages viewed, and timestamps.

We may use cookies, session tools, or similar technologies to support site functionality, maintain sessions, improve performance, and understand how the website is used.

7. How We Share Information

We do not sell your personal information in the ordinary course of our business. We may share information with third parties only as reasonably necessary to operate the business and provide services.

This may include sharing information with:

• payment processors and billing-related service providers,
• text messaging, phone, email, or communication service providers,
• website hosting, technical, security, or software service providers,
• professional advisors such as accountants, attorneys, or insurance providers where appropriate,
• government authorities, law enforcement, or other parties where required by law or reasonably necessary to protect rights, safety, or property.

8. Data Retention

We retain information for as long as reasonably necessary to operate the business, maintain customer records, support account access, process payments, resolve disputes, comply with legal obligations, and enforce our policies and agreements.

Retention periods may vary depending on the type of information involved and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and operational measures to help protect customer information. However, no method of internet transmission, electronic storage, or online system is guaranteed to be completely secure.

For that reason, we cannot guarantee absolute security of information submitted through the website or stored in our systems or service provider systems.

10. Customer Access and Updates

Customers may be able to review or update certain account information through their customer account tools or by contacting Tidy Load directly. This may include contact details, detergent preferences, and other service-related settings.

You are responsible for providing accurate information and for notifying us if your contact or account information changes.

11. Children’s Privacy

Tidy Load’s website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13. If we learn that we have received personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.

12. Third-Party Links and Services

Our website may contain links to third-party websites or may rely on third-party systems for payment processing, communications, login verification, hosting, or other services. We are not responsible for the privacy practices of third-party sites or services that are not controlled by Tidy Load.

We encourage users to review the privacy policies of those third-party providers where applicable.

13. Your Choices

Depending on the nature of the information and applicable law, you may have choices regarding the information you provide to us. For example, you may choose not to provide certain optional information, although doing so may limit your ability to use some services or account features.

You may also contact us regarding updates to account information, customer support communications, or questions about how your information is used.

14. Changes to This Privacy Policy

Tidy Load may update this Privacy Policy from time to time. Any updates become effective when posted on this page unless another effective date is stated. Continued use of the website or services after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions about this Privacy Policy or about how Tidy Load handles customer information, you may contact us at:

Tidy Load
Phone: 407-305-5050
Email: hello@tidyload.com